F A Q
Absolutely not. We do the finding, interviewing, vetting, checking references and test driving these folks before you ever meet them. So you get a polished, talented and eager professional delivered right to your doorstep.
Most VAs we will bring to you have already done work for us directly before we refer them. And at the very least they have completed several sample tasks to show their abilities and prove their competency.
No there is not. We are very flexible and you use them as much as you need. We just ask that you prepare your VA up front for how many hours per week you expect they will be needed, so they can be properly prepared.
Definitely not and this is one of the things that make us unique in this industry. You only pay the rate for your VA and we incur all administrative and operational costs on our end. With Best In Class, you know exactly what you’re getting and exactly what you’re paying. Pure and simple.
Yes. We participate in an initial onboarding call with you and your VA via Zoom, and you are assigned an account manager who can be looped in to any communication you have and included in any cloud folders you use, if that is something you desire.
We also do a 30-day, 90-day and 6-month check in to monitor our VA’s performance and your satisfaction levels – as well as answer any questions or respond to any requests you may have along the way.
Of course, there is no guarantee as to how any individual will ultimately perform. But we go above and beyond to properly screen our team members. We believe we have the highest standard of screening and vetting in the industry.
The majority of our VAs are from the Philippines, because that is an amazing talent pool of high end professionals who speak perfect english and can work for a much lower rate than would normally be available with U.S. based assistants. They also possess a great culture and strong work ethic.
But we work with VAs from all over the world, including countries like India, Bangladesh, Columbia, El Salvador, The Dominican Republic, Argentina, Serbia, Romania, Africa and more. If you have any special requests regarding that we are always happy to oblige.
Absolutely. If you make a request, we can connect you with someone who speaks most major (and some lesser known) languages fluently. Just let us know.
Anywhere from a few hours per week to full time or even overtime in some cases. We will never require an individual VA to work more than 40 hours per week. But many prefer to work 50 or even 60 hours per week, because they are highly motivated and want the extra income.
And if your needs should exceed what only 1 VA can provide, we are happy to explore connecting you with more than 1 of our team members.
Absolutely. You are never alone with this. We are always on standby if you should need help with any facet of working with your VA.
Our virtual assistants are equipped to handle a wide range of tasks, from administrative duties like scheduling and email management to more specialized services such as social media management, content writing, and data entry. We tailor our services to meet the specific needs of your business, ensuring efficiency and professional excellence.
To learn more about this, please go to our Services We Provide page at:
As you can tell by the name of our company, quality is paramount at Best In Class. All of our virtual assistants undergo a rigorous interview and vetting process, including skills assessments, reference checks and sample tasks. Most of our team members actually work for us directly before we refer them to you, so we can see them in action first hand.
Additionally, we conduct regular performance reviews and offer ongoing training to ensure our team remains on the leading edge of industry standards and practices.
Absolutely! We pride ourselves on matching you with a virtual assistant who not only fits your business needs but also has relevant industry experience when possible. During our consultation process, we discuss your specific requirements and preferences to pair you with the most suitable assistant.
And in cases where they may not have direct industry experience per se, a fast learning curve and dedicated work ethic usually make up for that very quickly.
We offer flexible pricing plans designed to accommodate various skill levels and business needs. For detailed pricing information and to find a plan that best suits your needs, please contact our sales team or go to our pricing page below:
Security and confidentiality are our top priorities. We implement strict data protection protocols and use secure channels for all communications and data sharing. Each virtual assistant also signs a confidentiality agreement to ensure that your business information remains secure and private.
In a nutshell, it’s our incredibly high standard for who we allow on our team in the first place. We turn away more people than we hire. We would rather turn a candidate away than bring someone on board who we have any doubts about.
We don’t throw subpar talent against the wall and hope some of it sticks, like so many companies in our industry do. It’s simply not worth the headaches and wasted time. We filter out the weak candidates who don’t belong, so you can feel confident that whomever we connect you with is truly Best In Class.
At times it requires being tough and rejecting candidates who very much want to be a part of our team. But this is business and our brand identity is too important.
Getting started is simple! Contact us via phone at 1(917) 209-2722, email at [email protected], or the link button on our website, and one of our client relationship managers will assist you in getting started.
We strive for complete client satisfaction. If for any reason you’re not satisfied with your virtual assistant, we offer a flexible replacement policy. We will work closely with you to find a more suitable assistant who aligns better with your requirements.
